What Information We Hold and Why
We collect personal information in two main ways: what you provide directly when registering or verifying your account, and what is generated automatically when you use our platform. Registration data includes your name, email address, date of birth, and the payment method you choose — Touch
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'n Go eWallet, Boost, or GrabPay details are handled through their respective secure gateways and are never stored in plain text on our servers. Transaction records are kept to fulfil payment obligations and to meet the requirements of applicable law in jurisdictions where we operate. When
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you use the platform on mobile, your device type and session identifiers are logged to maintain account security and prevent unauthorised access. We also use cookies and similar tracking to remember your session preferences and to understand which parts of the lobby you visit most —
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you can manage cookie preferences through your browser settings at any time. Data is retained for as long as your account remains active, and for a period thereafter as required by applicable rules. Where local law in Malaysia permits, you may request a full copy of
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the data we hold about you, ask us to correct inaccurate records, or request deletion subject to any legal retention obligations. This policy is reviewed periodically; material changes will be communicated to you via your registered email address before they take effect.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.